Optimeyes clinton township8/23/2023 ![]() In order to cancel an order, simply contact us by email at, and our Customer Service Representatives will assist you in making whatever changes you need. If there is a problem with an order that has already been shipped, you will have to refer to our Returns and Exchanges Policy in order to complete your transaction. Once your order is in production, we regret that we can no longer cancel your order. Henry Ford OptimEyes seeks to maintain high standards of customer satisfaction. Shipping and Handling charges are not refundable. Note that we will process the return in our system within 14-day of receipt, but it can take up to 6 weeks to fully complete the processing of your return (i.e., you send us the package, we credit you for your return, your credit card company reflects your credit, etc.) as payment systems vary by cardholder. Please be sure that your Packing Slip is included inside the package you are returning. We cannot assume responsibility for misdirected, damaged, or lost shipments. All returns must be within 30 days of your order delivery date, when returned in the same condition it was received by you.Įmail and we will send you a return shipping label. Because each pair of eyeglasses are made to meet your individual needs, a 20% restocking fee will apply to the retail price of the lenses & all lens related items as well as a $20 restocking fee on the frame. PD’s for an adult typically fall between 54mm and 66mm.Īt Henry Ford OptimEyes we are proud to offer quality customized eyewear to each of our patients. This is important so we can position the lenses correctly in your frames. Your PD is the distance, in millimeters, between the centers of your pupils. You may also ask your eyecare professional to send a copy of your prescription to us. A copy of your eyeglass prescription can be uploaded during the ordering process. ![]() Eye care professionals are required to provide you with a copy of your eyeglass prescription. This information is available from your optometrist or ophthalmologist. What information do I need to order my Eyeglasses?Īn eyeglass prescription is made up of specific data which we require to fill your order. If you would like to offer a comment or concern about Henry Ford OptimEyes, please contact us at. Henry Ford OptimEyes strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. All returns must be within 30 days of purchase. Please check your SPAM folders and be sure to add to your safe senders list found in your email software settings.Īt Henry Ford OptimEyes we are proud to offer quality customized eyewear to each of our patients. Why didn't I receive my order confirmation email or shipment confirmation email? Please provide as much detail as possible and we will have our technical team review it. If you have trouble viewing or reaching our site, please email us at. The following FAQ's applies to Henry Ford OptimEyes Orders, except for the portions of the Site which are referencing services and products found in our retail locations and may be subject to their own statements and policies.Ĭurrently, our site supports the latest Microsoft Edge, Mozilla Firefox, Chrome, and Safari browsers.
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